COMPLAINING IN ENGLISH. AT A SHOP. SPEAKING

• This is a lesson plan which can lead to a fun role play activity on how to complain about a product or appliance in English. You can share and get excellent ideas for you A2/B1 speaking examination.

• This presentations includes:

• General vocabulary
• Expressions for the shop assistant

• Expressions for the customer

Complaining at a shop. ELT/Tefl/ a2 exams de Juani Moral Camacho

Together with that, this cue card helps you will some fillers and general expressions that can be used for both roles.

COMPLAINING AT A SHOP. SPEAKING. ROLE PLAY. JUANA MORAL'S ENGLISH SITE

OUR TASK: 

• There are two characters: one is the customer, the other is the shop assistant

• The customer wants to complain about a broken appliance

• There are many intersting options:

• Both characters get angry about the situation becuse the customer doesn't bring the receipt

• The customer is angry because the poor quality of the service. They don't seem to mend things properly

• The shop assistant is angry because the appliance looks broken on purpose or the warranty has already expired

• The shop assistant mends the appliance and they are really happy about the situation
• The customer wants to talk to the manager at the shop. But the shop assistant doesn't want to. 

• If you can invent more interesting situations, GO AHEAD!!!